W.A.V. Terms and Conditions

Last Updated: 23 June 2026

These Terms and Conditions (“Terms”) govern your use of the services provided by W.A.V. Watch Authenticity Verification Center (“W.A.V.,” “the Company,” “we,” “us,” or “our”), including our website (www.wav.tech), mobile application (“W.A.V. Mobile App”), and other related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Scope and Acceptance

1.1 You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts.

1.2 You agree to comply with all applicable laws and regulations, and to abide by these Terms and any amendments announced thereafter.

1.3 We may revise these Terms from time to time. For material changes, we will post notices on the website or app or provide other reasonable notifications. Your continued use of the Services after the effective date of changes constitutes acceptance thereof.

2. Definitions

2.1 “User” means any individual or entity, registered or unregistered, using the Services.

2.2 “Account” means a personal or business account created by a User on the Services.

2.3 “Report” means any results, opinions, markings, scores, or conclusions issued by the Company based on images, data, and/or physical inspections (including preliminary image assessments via mobile).

2.4 “Mobile Image Assessment” means a preliminary evaluation provided by the system or experts based on images or videos submitted by the User.

2.5 “Physical Inspection” means disassembly, metal composition testing, or other physical procedures conducted at the Company’s designated location.

3. Account Creation and User Obligations

3.1 You may need to create an Account to access certain Services. You shall provide true, accurate, current, and complete information and maintain Account security. You are responsible for all activities under your Account.

3.2 You shall not: (a) use the Services for any illegal or unauthorised purposes; (b) upload or transmit content that infringes on others’ rights, contains malware, or disrupts the system; (c) engage in reverse engineering, unauthorised scraping, bulk crawling, or bypassing security measures; or (d) use W.A.V.’s trademarks, logos, or proprietary materials without consent.

3.3 You shall ensure the clarity, completeness, and authenticity of uploaded images and represent that you have the necessary rights or authorisations thereto.

4. Service Content and Process

4.1 The Services may include:

(a) Mobile Image Assessment — preliminary judgments based on submitted images, for informational purposes only;

(b) Physical Inspection — procedures such as disassembly or metal testing at designated locations; and

4.2 The completion timeline for assessments/inspections shall be as announced at the time of order or notification, which may be affected by workload, component structure, brand/model, and holidays.

4.3 Unless otherwise expressly agreed in writing, W.A.V. is not an affiliate, agent, or authorised service centre of any watch brand and does not represent the final position of any brand.

5. Fees, Payment, and Invoicing

5.1 Fees are based on plans, add-on services, and taxes listed on the website or app, which may vary by currency, region, or promotions.

5.2 Payment is completed via third-party payment or banking channels. You agree to the terms and policies of such third-party services.

5.3 Unless otherwise stated, prices may exclude applicable taxes; you agree to bear such taxes.

5.4 Refund Policy:

(a) once assessment/inspection commences or a Report is issued, no refunds except as required by law or due to Company error;

(b) if images provided are severely insufficient or the item does not match the order, we may offer rescheduling, supplementation, or partial refunds;

5.5 Chargebacks and Disputes: if you initiate a chargeback, we may suspend Services and require you to provide relevant information to assist in the investigation until resolution.

6. Shipping, Delivery, and Risks (If Applicable)

6.1 If physical watches need to be mailed or delivered for Physical Inspection, you shall use appropriate packaging and are advised to insure for transit. Unless otherwise agreed in writing, risks during transit shall be borne by you.

6.2 We will return items within a reasonable period; if you fail to collect or provide delivery information within a reasonable time after notification, we may charge storage fees and take subsequent actions as permitted by law.

7. Nature and Usage Restrictions of Reports (Legal Disclaimer)

7.0 Independent Observation Disclaimer

W.A.V provides independent and objective observation and analysis of the watch based on industry knowledge, reference data, and physical inspection. Our findings represent professional opinion only and do NOT constitute, replace, or represent any official authenticity determination by the original watch brand, manufacturer, or any other authorized party. W.A.V applies its own observational criteria; these criteria are not, and do not purport to be, the authentication standards of any watch brand or manufacturer. Where any difference arises, the brand’s own standards and official position shall in all cases prevail.

7.1 Subjective Opinion: The authentication and assessment services provided by W.A.V., and the resulting Reports, represent the subjective professional opinion of our independent examiners. This opinion is formulated based exclusively on the physical inspection or image assessment of the specific item presented by the User at the time of the assessment, utilising the knowledge, tools, and data available to the Company at that specific moment. The Report is an expression of professional judgment and does not constitute a warranty, guarantee, or scientific certification of any kind.

7.2 Not an Official Brand Determination: The Company is an independent entity and is not affiliated, associated, authorised, endorsed by, or in any way officially connected with any watch manufacturer, brand, or their respective subsidiaries or affiliates. The Report does not constitute, nor should it be construed as, an official endorsement, guarantee, or determination of authenticity by the original brand manufacturer. The ultimate authority, standard, and final interpretation regarding the authenticity, provenance, and condition of any watch rest exclusively with the official brand manufacturer. Any determination as to whether a watch is genuine shall, in all cases, be governed solely by the official position of the relevant brand.

7.3 Limitations of Physical Inspection: The assessment is limited to the observable physical parameters and condition of the item as presented at the time of inspection. The Company does not disassemble the movement unless explicitly requested by the User, nor does it conduct destructive or invasive testing. The Report does not guarantee that the item has not been subjected to aftermarket modifications, undisclosed repairs, component replacements, or the use of non-original parts that may not be detectable during a standard non-invasive physical inspection. Accordingly, the findings contained in the Report are necessarily constrained by the inherent limitations of the inspection methodology employed.

7.4 Not Legal or Insurance Evidence: Reports are for informational purposes only and are not guaranteed to be accepted as decisive evidence by any court, insurer, customs, or brand manufacturer. The Report should not be used as the sole basis for financial transactions, commercial representations, legal proceedings, or insurance claims without independent verification from the relevant brand manufacturer or other competent authority.

7.5 Preliminary Nature: Mobile Image Assessments are initial judgments based on images and do not equate to conclusions from disassembly, metal testing, or high-precision laboratory procedures.

7.6 Variations and Deviations: Results may vary due to brand version differences, part replacements, repair history, or database updates; the brand’s latest definitions of authenticity, versions, and specifications shall be the final reference.

7.7 Usage Restrictions: Unless otherwise agreed in writing, you may use Reports only for personal legitimate purposes and shall not resell, publicly distribute, extract, or modify conclusions to mislead third parties.

8. User Content and License

8.1 You retain ownership of your uploaded content but grant W.A.V. a worldwide, royalty-free, sublicensable license to use, reproduce, process, adapt, translate, display, and distribute such content as necessary to provide and improve the Services.

8.2 You represent that you have legal rights to the uploaded images and data and that they do not infringe any third party’s intellectual property, portrait rights, or other rights.

9. Intellectual Property Rights

9.1 All rights, title, and interest in the Services and their content (including software, website, interfaces, algorithms, databases, logos, trademarks, Reports, certificates, and works) belong to W.A.V. or its licensors.

9.2 Without our prior written consent, you shall not copy, adapt, distribute, publicly display, reverse engineer, or otherwise exploit any part of the Services. No part of the Report may be reproduced, redistributed, altered, or used for commercial purposes without the prior written consent of the Company. Any unauthorised use or misrepresentation of the Report’s contents may constitute a violation of applicable intellectual property and consumer protection laws.

9.3 Rights Notification Mechanism: if you believe any content on the Services infringes your copyright or other rights, contact us with sufficient identifying information and a rights statement; we will review and process in accordance with applicable laws and standard “notice-and-takedown” best practices.

10. Privacy, Data Protection, and Security

10.1 Your use of the Services is subject to W.A.V.’s Privacy Policy; the latest version is available on the website.

10.2 We will implement reasonable and proportionate technical and organisational measures to protect data security; however, no online transmission or storage can be guaranteed 100% secure.

10.3 You agree that we may process, store, and (where necessary) transfer data cross-border in compliance with applicable laws for the purposes of fulfilling Services, customer support, legal compliance, and risk management.

11. Third-Party Services, Open Source, and Platform Terms

11.1 The Services may integrate third-party payment, cloud, analytics, or authentication services. You agree to comply with their respective terms.

11.2 If you obtain the App via Apple App Store or Google Play, you shall also comply with their standard license terms and usage policies.

11.3 We make no express or implied warranties regarding the availability, compatibility, or security of third-party services.

12. Accessibility

12.1 We are committed to improving the accessibility of our products and content, referencing international best practices and guidelines; however, limitations from different devices, operating systems, and browsers may affect actual experience, for which we apologise.

13. Compliance Statements (Sanctions, Export Controls, Anti-Bribery/Anti-Money Laundering)

13.1 You undertake not to use the Services for activities violating economic sanctions, export controls, anti-bribery, anti-money laundering, or anti-terrorism financing regulations, and to cooperate with our reasonable due diligence requests as needed.

13.2 For regulations in different jurisdictions and latest requirements, please refer to the official legal databases of the respective governments.

14. Disclaimer

14.1 The Services are provided on an “as is” and “as available” basis, without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or uninterrupted error-free operation.

14.2 We do not guarantee 100% accuracy of any Report or its acceptance by any third party; the brand’s latest definitions of authenticity, versions, and specifications shall be the final reference.

14.3 You understand and agree that factors such as image quality, part variations, modifications, repair history, counterfeiting technology evolution, and database updates may affect judgment results.

15. Limitation of Liability and Indemnification

15.1 To the fullest extent permitted by the applicable laws of the Hong Kong Special Administrative Region, W.A.V., its directors, officers, employees, consultants, and agents (collectively, “the Company Parties”) shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages (including loss of profits, diminution in value, loss of business opportunity, reputational harm, data loss, or business interruption) arising out of or in connection with the use of, or reliance upon, the Services or the Report.

15.2 The Company Parties assume no responsibility for any discrepancies, disputes, or financial losses that may arise in the event that the official brand manufacturer, another third-party expert, an auction house, or any legal or regulatory authority reaches a different conclusion regarding the item assessed.

15.3 In any event, our total liability to you arising from the Services shall not exceed the amount you have actually paid to W.A.V. for such Services in the consecutive twelve (12) months preceding the event giving rise to the liability, or the fees paid for the specific assessment in question, whichever is lower.

15.4 The above limitations do not exclude liabilities that cannot be excluded or limited by law (e.g., for intentional misconduct).

15.5 You agree to indemnify and hold harmless W.A.V., its affiliates, directors, employees, and agents from any third-party claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, misuse of the Services, or misuse of the Certificates/Reports.

16. Term, Suspension, and Termination

16.1 We may suspend or terminate all or part of the Services (including restricting or closing Accounts) if you breach these Terms, pose compliance risks, or for security concerns.

16.2 Termination does not affect rights and obligations accrued prior to termination, and provisions that by their nature should survive (e.g., intellectual property, limitation of liability, indemnification, governing law, and dispute resolution) shall continue in effect after termination.

17. Communications and Electronic Consent

17.1 You agree to receive electronic communications related to the Services (e.g., emails, app notifications).

17.2 Notices from us shall be deemed delivered when sent to the contact information in your Account or when reasonably knowable.

18. Assignment and Third-Party Rights

18.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. W.A.V. may assign these Terms in connection with reorganisation, merger, or business transfer.

18.2 Unless expressly stated in these Terms, no person who is not a party to these Terms shall have any right to enforce any of its provisions (in accordance with the principles of the Contracts (Rights of Third Parties) Ordinance in Hong Kong).

19. Governing Law and Dispute Resolution

19.1 These Terms and all matters arising from or in connection with the services provided by W.A.V. shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

19.2 Disputes related to these Terms shall first be negotiated in good faith by the parties for at least 14 Hong Kong banking business days; if unresolved, they shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

20. Force Majeure

20.1 If a party is delayed or unable to perform its obligations due to events beyond its reasonable control, such as natural disasters, war, riots, government actions, epidemics, power or communication failures, or supplier failures, it shall not constitute a breach during the continuance of such events, provided efforts are made to mitigate the impact and perform as soon as practicable.

21. Severability, Entire Agreement, and Interpretation

21.1 Severability: if any provision of these Terms is held invalid, illegal, or unenforceable, such provision shall be deemed severed to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

21.2 Entire Agreement: these Terms and any referenced policies (e.g., Privacy Policy) constitute the entire agreement between the parties regarding the Services and supersede all prior oral or written agreements, understandings, or representations.

21.3 No Waiver: any failure or delay by a party to exercise a right shall not constitute a waiver thereof.

21.4 Language: if these Terms are provided in multiple languages, they are for convenience only; in case of inconsistency, the English version shall prevail (if available).

22. Versions, Beta Features, and Testing

22.1 We may offer beta or test features, provided “as is,” which may contain defects or changes and can be modified or discontinued at any time without notice.

23. Contact Us

For any questions regarding these Terms or the Services, please contact us:

W.A.V. Watch Authenticity Verification Center

Email: info@wav.tech

WhatsApp Customer Service: +852-9842-4490

Address: Room 904, 9/F, Podium Plaza, 5 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong