W.A.V. Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the services provided by W.A.V. Watch Authenticity Verification Center ("W.A.V.," "the Company," "we," "us," or "our"), including our website (www.wav.tech), mobile application ("W.A.V. Mobile App"), and other related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Scope and Acceptance
1.1 You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts.
1.2 You agree to comply with all applicable laws and regulations, and to abide by these Terms and any amendments announced thereafter.
1.3 We may revise these Terms from time to time. For material changes, we will post notices on the website or app or provide other reasonable notifications. Your continued use of the Services after the effective date of changes constitutes acceptance thereof.
2. Definitions
2.1 "User" means any individual or entity, registered or unregistered, using the Services.
2.2 "Account" means a personal or business account created by a User on the Services.
2.3 "Report" means any results, opinions, markings, scores, or conclusions issued by the Company based on images, data, and/or physical inspections (including preliminary image assessments via mobile).
2.4 "Mobile Image Assessment" means a preliminary evaluation provided by the system or experts based on images or videos submitted by the User.
2.5 "Physical Inspection" means disassembly, metal composition testing, or other physical procedures conducted at the Company's designated location.
3. Account Creation and User Obligations
3.1 You may need to create an Account to access certain Services. You shall provide true, accurate, current, and complete information and maintain Account security. You are responsible for all activities under your Account.
3.2 You shall not:
a. Use the Services for any illegal or unauthorized purposes;
b. Upload or transmit content that infringes on others' rights, contains malware, or disrupts the system;
c. Engage in reverse engineering, unauthorized scraping, bulk crawling, or bypassing security measures;
d. Use W.A.V.'s trademarks, logos, or proprietary materials without consent.
3.3 You shall ensure the clarity, completeness, and authenticity of uploaded images and represent that you have the necessary rights or authorizations thereto.
4. Service Content and Process
4.1 The Services may include:
a. Mobile Image Assessment: Preliminary judgments based on submitted images, for informational purposes only;
b. Physical Inspection: Procedures such as disassembly or metal testing at designated locations;
c. Report Issuance: Electronic or paper reports provided under different plans.
4.2 The completion timeline for assessments/inspections shall be as announced at the time of order or notification, which may be affected by workload, component structure, brand/model, and holidays.
4.3 Unless otherwise expressly agreed in writing, W.A.V. is not an affiliate, agent, or authorized service center of any watch brand and does not represent the final position of any brand.
5. Fees, Payment, and Invoicing
5.1 Fees: Based on plans, add-on services, and taxes listed on the website or app, which may vary by currency, region, or promotions.
5.2 Payment: Completed via third-party payment or banking channels. You agree to the terms and policies of such third-party services.
5.3 Taxes: Unless otherwise stated, prices may exclude applicable taxes. You agree to bear such taxes.
5.4 Refund Policy:
a. Once assessment/inspection commences or a Report is issued, no refunds except as required by law or due to Company error;
b. If images provided are severely insufficient or the item does not match the order, we may offer rescheduling, supplementation, or partial refunds;
c. Any refunds shall be processed through the original payment channel, with timing determined by that channel.
5.5 Chargebacks and Disputes: If you initiate a chargeback, we may suspend Services and require you to provide relevant information to assist in the investigation until resolution.
6. Shipping, Delivery, and Risks (If Applicable)
6.1 If physical watches need to be mailed or delivered for Physical Inspection, you shall use appropriate packaging and are advised to insure for transit. Unless otherwise agreed in writing, risks during transit shall be borne by you.
6.2 We will return items within a reasonable period; if you fail to collect or provide delivery information within a reasonable time after notification, we may charge storage fees and take subsequent actions as permitted by law.
7. Nature and Usage Restrictions of Reports
7.1 Not Legal or Insurance Evidence: Reports are for informational purposes only and are not guaranteed to be accepted as decisive evidence by any court, insurer, customs, or brand manufacturer.
7.2 Preliminary Nature: Mobile Image Assessments are initial judgments based on images and do not equate to conclusions from disassembly, metal testing, or high-precision laboratory procedures.
7.3 Variations and Deviations: Results may vary due to brand version differences, part replacements, repair history, or database updates; the brand's latest definitions of authenticity, versions, and specifications shall be the final reference.
7.4 Usage Restrictions: Unless otherwise agreed in writing, you may use Reports only for personal legitimate purposes and shall not resell, publicly distribute, extract, or modify conclusions to mislead third parties.
8. User Content and License
8.1 You retain ownership of your uploaded content but grant W.A.V. a worldwide, royalty-free, sublicensable license to use, reproduce, process, adapt, translate, display, and distribute such content as necessary to provide and improve the Services.
8.2 You represent that you have legal rights to the uploaded images and data and that they do not infringe any third party's intellectual property, portrait rights, or other rights.
9. Intellectual Property Rights
9.1 All rights, title, and interest in the Services and their content (including software, website, interfaces, algorithms, databases, logos, trademarks, and works) belong to W.A.V. or its licensors.
9.2 Without our prior written consent, you shall not copy, adapt, distribute, publicly display, reverse engineer, or otherwise exploit any part of the Services.
9.3 Rights Notification Mechanism: If you believe any content on the Services infringes your copyright or other rights, contact us with sufficient identifying information and a rights statement; we will review and process in accordance with applicable laws and standard "notice-and-takedown" best practices (for reference, practices under U.S. Copyright Law Title 17 for online infringement notifications and handling, though Hong Kong law governs these Terms)[1].
10. Privacy, Data Protection, and Security
10.1 Your use of the Services is subject to W.A.V.'s Privacy Policy; the latest version is available on the website.
10.2 We will implement reasonable and proportionate technical and organizational measures to protect data security; however, no online transmission or storage can be guaranteed 100% secure.
10.3 You agree that we may process, store, and (where necessary) transfer data cross-border in compliance with applicable laws for the purposes of fulfilling Services, customer support, legal compliance, and risk management.
11. Third-Party Services, Open Source, and Platform Terms
11.1 The Services may integrate third-party payment, cloud, analytics, or authentication services. You agree to comply with their respective terms.
11.2 If you obtain the App via Apple App Store or Google Play, you shall also comply with their standard license terms and usage policies.
11.3 We make no express or implied warranties regarding the availability, compatibility, or security of third-party services.
12. Accessibility
12.1 We are committed to improving the accessibility of our products and content, referencing international best practices and guidelines; however, limitations from different devices, operating systems, and browsers may affect actual experience, for which we apologize[6].
13. Compliance Statements (Sanctions, Export Controls, Anti-Bribery/Anti-Money Laundering)
13.1 You undertake not to use the Services for activities violating economic sanctions, export controls, anti-bribery, anti-money laundering, or anti-terrorism financing regulations, and to cooperate with our reasonable due diligence requests as needed.
13.2 For regulations in different jurisdictions and latest requirements, please refer to the official legal databases of the respective governments (e.g., USA.gov and U.S. Code, Justice Laws Website of Canada, and official statutes compilation of British Columbia, for reference only and without affecting the application of Hong Kong law)[3][5][4][2].
14. Disclaimer
14.1 The Services are provided on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or uninterrupted error-free operation.
14.2 We do not guarantee 100% accuracy of any Report or its acceptance by any third party; the brand's latest definitions of authenticity, versions, and specifications shall be the final reference.
14.3 You understand and agree that factors such as image quality, part variations, modifications, repair history, counterfeiting technology evolution, and database updates may affect judgment results.
15. Limitation of Liability and Indemnification
15.1 To the fullest extent permitted by law, W.A.V. shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including loss of profits, goodwill, data, or business interruption).
15.2 In any event, our total liability to you arising from the Services shall not exceed the amount you have actually paid to W.A.V. for such Services in the consecutive twelve (12) months preceding the event giving rise to the liability.
15.3 The above limitations do not exclude liabilities that cannot be excluded or limited by law (e.g., for intentional misconduct).
15.4 You agree to indemnify and hold harmless W.A.V., its affiliates, directors, employees, and agents from any third-party claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or misuse of the Services.
16. Term, Suspension, and Termination
16.1 We may suspend or terminate all or part of the Services (including restricting or closing Accounts) if you breach these Terms, pose compliance risks, or for security concerns.
16.2 Termination does not affect rights and obligations accrued prior to termination, and provisions that by their nature should survive (e.g., intellectual property, limitation of liability, indemnification, governing law, and dispute resolution) shall continue in effect after termination.
17. Communications and Electronic Consent
17.1 You agree to receive electronic communications related to the Services (e.g., emails, app notifications).
17.2 Notices from us shall be deemed delivered when sent to the contact information in your Account or when reasonably knowable.
18. Assignment and Third-Party Rights
18.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. W.A.V. may assign these Terms in connection with reorganization, merger, or business transfer.
18.2 Unless expressly stated in these Terms, no person who is not a party to these Terms shall have any right to enforce any of its provisions (in accordance with the principles of the Contracts (Rights of Third Parties) Ordinance in Hong Kong).
19. Governing Law and Dispute Resolution
19.1 These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
19.2 Disputes related to these Terms shall first be negotiated in good faith by the parties for at least 14 Hong Kong banking business days; if unresolved, they shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
20. Force Majeure
20.1 If a party is delayed or unable to perform its obligations due to events beyond its reasonable control, such as natural disasters, war, riots, government actions, epidemics, power or communication failures, or supplier failures, it shall not constitute a breach during the continuance of such events, provided efforts are made to mitigate the impact and perform as soon as practicable.
21. Severability, Entire Agreement, and Interpretation
21.1 Severability: If any provision of these Terms is held invalid, illegal, or unenforceable, such provision shall be deemed severed to the extent necessary, without affecting the validity or enforceability of the remaining provisions.
21.2 Entire Agreement: These Terms and any referenced policies (e.g., Privacy Policy) constitute the entire agreement between the parties regarding the Services and supersede all prior oral or written agreements, understandings, or representations.
21.3 No Waiver: Any failure or delay by a party to exercise a right shall not constitute a waiver thereof.
21.4 Language: If these Terms are provided in multiple languages, they are for convenience only; in case of inconsistency, the English version shall prevail (if available).
22. Versions, Beta Features, and Testing
22.1 We may offer beta or test features, provided "as is," which may contain defects or changes and can be modified or discontinued at any time without notice.
23. Contact Us
For any questions regarding these Terms or the Services, please contact us via email at info@wav.tech or +852-9842-4490.